Let the guest know that you are happy to have them and that you care about the experience they have in your holiday home (they tend to take more care of it if you do). Why you bought it, any renovations you did, any historical connections, but most importantly – what you love about the property. Perhaps a photo and any interesting back story about the property. In the first section of your guest book, welcome your guests to your holiday cottage with a personal warm welcome message. If previous guests have asked you something more than once, then it needs to be added to your welcome book. If you include the key sections below in your guest manual, it will cover the majority of information guests need to know.

Especially the Wi-Fi password – the thing that everybody wants to know. The most essential pieces of information that guests need to know should be summarised first. What to include in your guest information book? In this article, we’ve outlined some of the key things to include as well as some useful tips for crafting the perfect holiday let guestbook. If done well, your guests are likely to reward your thoughtfulness with a great review, repeat visits and recommendations. This should greatly reduce the time you spend communicating with guests and save you from late-night (or early morning) phone calls. It will also make life easier for you if your guests know how to work appliances, where to find a good restaurant, how to get to the supermarket etc. Your guest welcome book quickly answers all their questions about your holiday let and the local area, so they can have a fantastic holiday. Nobody knows your property and the local area better than you and it’s your chance to share your insider tips. One of the easiest and most effective ways to set yourself apart and ensure your guests get the most out of their stay is to provide a comprehensive guest welcome book.

We forget that to our guests the whole place is unfamiliar having never stayed before. Sometimes when we know our holiday home and the area so well, we can take things for granted and forget what it felt like when we were new to the area.

Sample airbnb welcome book